Shipping Info
UK SHIPPING
We are very excited to tell you that we now offer FREE UK SHIPPING on LA LA LAND orders! We aim to deliver within 7 working days when choosing our FREE shipping, but in peak times, this can take up to 10 working days. We also offer a quicker shipping option for £1.50 and a NEXT DAY shipping option at £7. Next day delivery is only available Mon-Thurs providing your order is made before 11am. If you order after 11am, they your order will be sent via our Next Day service the following working day. If you order on a Friday, your order will not be sent via our Next Day service until the next working day. Please keep our delivery times in mind when ordering. If you require your order for a specific date, please let us know by emailing us at [email protected]
Please be aware that when ordering custom products, made-to-order products, or pre-order products made to your specifications, i.e. stamped jewellery, these items take 14 working days before the delivery times are taken into account.
PROCESSING TIME
All orders received before 3pm Monday - Friday (Greenwich Mean Time) will be processed within 48 hrs depending upon item availability and payment verification. Orders placed after 3pm (GMT) will begin processing the following business day.
We do not process orders at the weekend. All orders placed on Saturdays and Sundays will begin processing on Monday. Orders placed on UK bank holidays will begin processing the following day.
INTERNATIONAL SHIPPING
International Shipping All International orders are sent via Airmail and can take up to 10 working days after the processing time has lapsed.
International shipping costs are determined upon weight of your order. This will be calculated at point of checkout.
Free International Shipping on orders over £100 is available at point of checkout.
MISSING ORDERS
If your order has failed to arrive, please contact us within 30days of placing your order and we will track it for you. Please remember that Made-To-Order, Pre-Order and Custom items can take up to 14 working days, in some cases, but in-stock items (i.e. stock that isn't labelled with these tags) should arrive within 7days after placing your order.